If you have an iQ2 or older box, you don't need to return it to us. You can hold on to your box in case you choose to reconnect Foxtel at a later date, or you can dispose of it thoughtfully at a local e-waste facility. Find an e-waste collection centre near you.

What do I need to return with my Foxtel box?

To return your Foxtel set top box, you will need the original packaging, as well as your Foxtel ID and the credit card you used to sign up for your subscription. You can find the address to send your box back to on this page:

How do I return a Telstra Foxtel box?

You'll need to return your Foxtel Set Top Box, power lead with power pack (where applicable) and your Smartcard (not applicable on IQ3). We'll send you instructions on how to do this by SMS, email or post. We may charge you an Unrecovered Equipment Fee for Foxtel equipment that is not returned.

Can I use someone else's Foxtel box?

Yes. If you already pay for Multiroom iQ and watch Foxtel on a second set top box, you'll be able to access your bundle on supported Smart TVs and streaming media devices. Just login to the app with your Foxtel ID.

Is Foxtel iQ2 still supported?

Your cable iQ2 1 Terabyte box will no longer be supported from 31 March 2022. To ensure you have the best Foxtel experience and that your service is not disrupted, it's now time to upgrade to the new iQ5 set top box, at no extra cost*.

How do I upgrade my Foxtel box?

You can upgrade your existing Foxtel box through My Account:

1. Log in to My Account.
2. On the My Account home page, click Change my subscription in the My Package tab.
3. Scroll down to Enhance your iQ experience.
4. Click the plus symbol next to Upgrade your Primary Box.
5. Select your preferred box and click Upgrade.

What is the difference between iQ4 and iQ5?

The unit itself has been completely redesigned and is much smaller than the iQ4. iQ5 is powered by a new faster processor that's been designed to handle streaming high quality 4K UHD. Customers connected via satellite can still receive the signal through the inputs which are still included on the iQ5.

How can I get Foxtel in another room for free?

Multiscreen lets you watch Foxtel in another room by either:

1. casting the Foxtel GO app to your TV using Google Chromecast or Apple AirPlay.
2. using the Foxtel app on eligible Smart TVs or PlayStation 4.

How do I connect two TVs to one Foxtel box?

Easy, we use a HDMI splitter. So to sum up this process we take a HDMI cable out of the Foxtel box and into a HDMI splitter, then one lead will go back into the original TV or amplifier and the second output lead will go into the new TV in the other room.

How do I use Foxtel Go on my smart TV?

Make sure that your registered Foxtel Go device and your Smart TV, Chromecast or Apple TV device are connected to the same WiFi connection. Once set up, it's as simple as tapping the Chromecast or Airplay symbols on the content you want to watch via Foxtel Go and waiting for the two devices to sync up.

How do I remove Foxtel box?

How do I unplug my Foxtel box?

1. Ensure your TV; Foxtel set-top box and any other connected equipment are turned off at the wall. After this, disconnect each piece of equipment.
2. If you have booked a technician visit, the technician will take your old disconnected equipment from you at the time of their visit.

Can I switch from Telstra Foxtel to Foxtel?

The key thing to remember is that Foxtel and “Foxtel From Telstra” are two separate things. If you're subscribed to Foxtel From Telstra and see an enticing deal from Foxtel direct, you can't just switch over to that new plan – you have to move from one service to the other.

How do I cancel my Telstra Foxtel subscription?

To cancel Foxtel Now:

1. Log in to My Account.
2. Click Cancel Subscription, then Yes, Cancel when prompted.
3. Select your reason for cancelling and your most used device from the drop-down lists.
4. Click Cancel my membership.

Is Foxtel iQ2 HD?

The Foxtel iQ2 has a 320GB HDD, which works out at storing about 30 hours of HD video. All the usual output connections you could wish for are featured, including an HDMI outlet, composite, component, and also S-Video and SCART connections, which are all at the back.

How do I find my Foxtel account number?

You can find your Foxtel account number on your welcome letter or email, or on one of your Foxtel bills. If you can't find your account number, get in touch with us.

Can I move my Foxtel box to another room?

About moving home. Can I move my Foxtel service to a different address? Yes, as long as Foxtel is available at your new address. To check what Foxtel services are available at your address, get in touch with us.

Can you get Foxtel without a dish?

Foxtel Now is a streaming service that requires an Internet connection to give you access to Foxtel's content. With Foxtel Now there's no installation required of a satellite dish or cable connection, all you need is an internet connection and a compatible device.

Can I mirror Foxtel Go to my TV?

Cast Foxtel GO to your TV

Open the Foxtel GO app on your mobile or tablet. Select the program you want to watch. Select the Google Chromecast logo from the top right-hand corner of the screen, and then select your TV or Google Chromecast from the list.

Can I have Foxtel at 2 houses?

Multiroom iQ lets you watch Foxtel in another room on a second iQ5, iQ4 or iQ3 box. If you subscribe to Multiroom iQ, you'll also receive access to Multiscreen.

Is Netflix included in Foxtel Platinum package?

Yes. If you already have a Netflix subscription and sign up to Platinum Plus bundle, all you need to do is log in to the Netflix app on your iQ3 or iQ4 and follow the prompts to link your Netflix subscription to your Foxtel bundle.

Is Foxtel Now the same as Foxtel Go?

While Foxtel GO comes as a free inclusion with your Foxtel subscription, not all channels are supported live. Remember that a lot of the channels that aren't available "live" on Foxtel GO are available through the "catch-up" feature. With Foxtel Now, you will only have access to the channels you subscribe to.

What is the new Foxtel box?

What is Foxtel's iQ4? The iQ4 is a set-top box that merges cable or satellite TV with online streaming. It's designed to be a complete TV experience, upgraded for a new age of ultra high definition content and on-demand video.

Can you use Foxtel iQ4 without internet?

The iQ3 is available via a satellite connection, while the iQ4 and iQ5 can be connected in internet only mode (without the need for a satellite installation) or can be connected via satellite.

Does Foxtel iQ4 need a satellite dish?

Our iQ4 and iQ5 box allows you to set up your Foxtel services without a satellite dish (using the box in internet-only mode). This means that the iQ4 and iQ5 can be connected via the internet to stream live and On Demand Foxtel content as well as access Ultra HD, apps and more.

Is Foxtel cheaper through Telstra?

However, the cheapest way to get a Foxtel subscription is through Foxtel from Telstra.